Dispute Resolution

To support you in exercising your right to complain to an official, third-party and impartial entity, and as provided for in Law No. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in the face of a litigation process, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we have disclosed:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center
Tel.: 289 823 135; Email: cimail@mail.telepac.pt

3. CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra

Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

4. CACCL – Lisbon Consumer Dispute Arbitration Center

Tel.: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP – Porto Consumer Information and Arbitration Center

Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. TRIAVE – Ave Valley Consumer Conflict Arbitration Center/Arbitration Court

Tel.: 253 422 410; Email: triave@gmail.com

7. CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604; Email: geral@ciab.pt

8. CACC – Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Insurance Information, Mediation and Ombudsman Center

www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr .